Solution Manager 7.1 Configuration items

Hi!

I need a little help. we are after a solution manager upgrade for 7.1

We are trying to set the incident management for Webui. But when we
try to create a new incident, the configuration item droplist is empty.

Can we generate automatically these items, or we have to do some
customizing? On the other hand, shall we define a product category
as well?

Thanks in advance,

Gábor