Incident Number Ranges
Hi, In ITSM, we currently have incidents and service requests on the same number range and have been operating this way for quite a while.The requirement has come up to have incidents on a different...
View ArticleEnlarge description field ITSM Service desk
Hi experts, anyone knows if we can add more characters to the description field of incidents and service requests. Now we can add a description of max 40characters. We would like to add it to 60? Is...
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Refresh startpage IT service desk
Hi experts, We are using incident management. Details: we have Solman 7.1 SP10 - and we use CRM_UI service desk, so we don't use the workcenter anymore. We are wondering if it is possible to:-...
View ArticleUpgrade SAP_BASIS from 700 to 701 with SUM error
Hi experts, I want to upgrade my SAP_BASIS700 to SAP_BASIS701 with SUM. And I decompress the software SUM10SP11_5-20006543.SAR to /usr/sap/IDS/ , then I run the command ./STARTUP in...
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Can't open "Open Tasks" in DSWP
Hi experts, when I open the "Open Tasks" in DSWP, I get this error: I'm on IE11, anything I have to do (like note 1724418 for WebDynpro)? Thanks in advanceMichael
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MOPZ Error (Solman 7.1 SPS12 + IDES EHP7 SPS04)
Hi guys, I've been lurking the site for the past days in order to solve an issue, but sincerely i am about to give up, i am getting the attached error on a Solman 7.1 with SPS 12, the system i am...
View ArticleConfiguration Tab objects are overwritten when importing the project TR
hi all we are using template project for global development from central solution manager then we have derived implementation project and moved to the local country specific solution manager for the...
View ArticleSAP Security Notes: ABAP and Kernel Software Corrections
Hi all, I have a quick question, hopefully it's just as quick an answer. Under the Early Watch section in the title it states Security-related SAP Notes cannot be checked because the results of the...
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ChaRM - Document ID not created after change is approved
Hi, We are using Solution Manager 7.1 SPS 11 and have configured ChaRM.While testing we noticed that once the "Request for change" is approved by Change manager, document ID for corresponding "Normal...
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Rule Policy: Find Partner
Hi, I build a Rule to find a Partner automatic. For example: The Reporter create a Incident and I would like that the Incident will automatically forward to Message Processor. How can I do it?
View ArticleRecording NWBC scripts for End User Experience
Hi Experts, I am recording NWBC scripts using the Netweaver Business Client GUI for loading and running it through Robots for End User Experience Monitoring. I don't see an option to "LogOff" in NWBC...
View ArticleSMS alerts through Solution Manager
Hello, I need to trigger alerts in form of SMS on my cell phone, so would like to know, what all configuration we need to do in Sol Man system? I did came across some documents, where there is some...
View ArticleTest Management in Solman 7.1
Hi All We have installed SAP Solution Manager 7.1 and using its ITSM and Change Control Managment process successfully. We want to explore its test management functionality fully as well. As we went...
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Textprotocoll in AI_CRM_IM_SHORT_TEXT_LINK_FORM
Hello, I would like to implement a part of a textprotocoll (Incident) in the Smartform AI_CRM_IM_SHORT_TEXT_LINK_FROM Why I would like to do it? When a Key-User create a Incident Message, he get...
View ArticleTechnical Monitoring - Message Server displayed STOPPED
Hi experts, in our Technical Monitoring I have one managed system, on which the message server is displayed as "stopped".But the MS is definitly running.The destinations in LMDB are ok. Also I did...
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Agent Version Differs From LMService
HELLO SAP community, I have yet another situation which requires the expertise of users with more knowledge than I posses. I am in the process of setting up a new Solution Manager 7.1 system. We run...
View ArticleSolution manager sp12 direct installation
Hi Experts, I need to do SolMan 7.1 installation. I guess we need to install the SolMan 7.1 with default SP04 and need to upgrade the SP level to latest one using SUM Tool which is quite time...
View ArticleEmail Notifications via SolMan
Hello All, I have setup monitoring alerts for PI 7.4 system via SolMan.The alerts are basically notifications received via e-mails. The problem is even though the alerts are working fine, the message...
View ArticleNo Performance Data in Interactive Report of System Monitor
Hello, I have implemented Technical Systems monitoring in Solution Manager 7.1 SPS 12. Technical Monitoring is setup correctly and it give correct monitoring data for managed systems.Now Dialog...
View ArticleSAP Solution Manager ChaRM web services for RFC/NC/UC
Dear Friends,We have an 3rd party ALM which needs to be synced with ChaRM, for message or data sharing at the time of change in data ...any suggestions would be appreciatedThanks in advance
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