Dear Community,
When user is creating an incident in Solution Manager VAR scenario, he can type in arbitrary text in "Configuration Item" just to be able to go Next. When "Configuration Item" is not correctly filed "Sold-To Party is empty. Please check the image. Is there a way to secure proper user entry?
Kind regards, Sven
Hello,
is there a possibility of notification via mail if a user password was changed?
kind regards
Lutz
Hi Experts,
We have done initial setup of SAP Solution Manager 7.1 in our landscape.
Since we have configured logical component and solutions,I am not much aware about the scope of logical component and solutions.
Could anyone please throw some light on these two concepts in detail.
Best Regards,
Gangadhar Reddy.
Hello All,
I'm configuring TREX with Solution Manager for Full Text Search Configuration for SOLAR01. But not successful.
I've checked RFC with Solution Manager & TREX is working.
Did index activation for IBWSOLAR in SKPR06 ( DRFUZZY & VERTIFY)
Created Search Server Relation in SRMO & checked RFC is working.
Did , complete re-index through SKPR07 for IWBSOLAR document area.
Executed report RSTIRIDX_REINDEX for IWBSOLAR document area.
Finally created batch job for RSTIRIDX
But when checking the spool it's not indexing any document.
Looking for help.
Regards,
Sumanta
Hello,
I trying to send an automatic e-mail for all new S-user of our VAR customers.
I run AI_SDK_SP_GENERATE_BP_V2 for one customer with the next options:
- Check Service Desk
- Check S-User Country
- Check "Create System User"
- Select "Generate Password for S-user" in Password Securty Options
- Check "Send Logon Data to user"
- Text template "AISDK_TEMPLATE_BP_EMAIL"
I change AISDK_TEMPLATE_BP_EMAIL template in SE61 (and activate it), adding url and other information.
Execution of report are corrected but I have two problems:
1) Only generate S-Users ( in SU01) for S-Users (Sap Support Portal) that they have authorizations in SAP Portal.
What authorizations must to be a S-User for creating it automatically with this report.
2) E-mail body don't procces modifications of SE61. I see some information that I don't know where is it or how to change it.
(I need delete or chage bold and strikethrough text)
Generated include for enhancement - SOLMAN_ADMIN - 18.11.2014
INCLUDE Z_VAR_SUPPORT OBJECT DOKU ID TX LANGUAGE E
IF 'Never Display' = 'True'
New user XXXXXX
Hallo Mr/Ms XXXXXXXX
Your user S00xxxxxx, with password xxxxxxx, has been generated in
our Solution Manager.
To create or monitor a support message, you must logon to the Solution
Manager with the user and password.
When you first log on, you are prompted to change your password.
To logon to the Solution Manager of the system house, call the following
URL:
<http://<Link>>
Regards,
your system house
This E-mail was generated automatically.
.
ENDIF
Hello experts,
We are using the IT service desk (CRM_UI) and we encounter following issue concering dropdowns for support teams and processors:
We have 2 fields: "support team" and "processor". The support team can be "ICT1" and the processors are the people who are attached to this team. When assigning a support team to the issue, we select select a processor from the dropdown list in the CRM_UI. We maintain the support teams and processors in transaction PPOMA_CRM in the solution manager.
BUT when the number of processors assigned to a support team is greater than 10 people, the dropdown list is not available anymore in CRM_UI.
?It there a setting we can make to change this value (10) to f.e. 20?
Thanks very much.
regards,
Kenny
Hi,
I'm running SUM for the first time. I've run a MOPz transaction in Solution Manager, selected the appropriate OS and downloaded the suggested files into EPS/in
However, at step 5.2 I get the following error:
No suitable SAP Kernel archive for platform WINDOWS_X86_64 was found in the download directroy although the new SAP Kernel software component is requested at stack configuration file.
Please review your settings at the stack configuration file and check the attributes of the mentioned SAP Kernel archive at the download directory before you continue.
There are Kernel files downloaded and present in EPS/in but they seem to be the wrong ones?
Is Maintenance Optimizer identifying the wrong files?
Any suggestions would be welcome.
Thanks
Hi Gurus,
I am new to ITSM & ChaRM. We are facing one issue in urgent change request. When change request is completed the corresponding incident status must be set to Confirmed automaticcally but it is giving error as "Error due to Status profile customizing or authority".
I checked the B_USERSTAT is having full access. Normal change request is fine and incident sets to Confirmed as normal change request is completed.
Can you please point me to right direction where to check this ?
I have checked lot of post but unable to identify correct one.
Regards,
Salman
Hi Experts,
I have installed willy 9.1.5.0 version in my solution manager it has installed successfully .
but when configure wily introscope into solman_setup basic configuration step 3.1
i click import existing installation & i have succesfully import wily introscope into my usr directory .
:\usr\sap\CCMS\apmintroscope & then i gave admin password by using user management tab .
but when i click into save it giving some warning as show below.
Warnings occured while updating the EM Technical systems in LMDB :
EM Instance SOLMGR:6001 -> Cannot create Wily Technical System with name "U0442928220_6001_E__USR_SAP_CCMS_APMINTROSCOPE.SystemHome.solmgr" caused by : Instance already exists: SAP_ISEMServer.CreationClassName="SAP_ISEMServer",
why it give this error while didn't configure any wily introscope before .
and after above warning Enterprise manger is offline as shown below .
please give me any solution to solve this error.
i stuck into this step. please help me...
Thanks
Sanjiv
Hi Experts
I have configured ChaRM in solman 7.1 sp12. here we have multiple systems and multiple project managers.
we have created the project based on the landscape, now the customer wants to restrict the authorization based o the project.
I have checked in the change manager role but i didn't able to find the authorization.
Could you please help how I can resolve the issue.
Thanks & Regards
Venkat
Hi Experts,
I am configuring my solution manager 7.1 SP04 now i am on basic configuration step 3.2 "configure SAProuter .
but i see below entry in the table .
No SAProuter have been maintained yet
there is no saprouter entry ..maintained
how i maintain this.
please find below screen short for your kind reference.
i have no idea how i do configure this step .
if you have any doc regarding this please share.
Please help me .
Thanks & Regards,
Sanjiv
Hello,
I am a "refresher" in Solution Manager. If I build a test case(s) then can I download the MS Word document as a template for the testers? Again in this scenario I would not automate the test case at all.
We would like all of these kind of documents to follow a test template style.
Regards
Waza
Dear Community,
When user is creating an incident in Solution Manager VAR scenario, he can type in arbitrary text in "Configuration Item" just to be able to go Next. When "Configuration Item" is not correctly filed "Sold-To Party is empty. Please check the image. Is there a way to secure proper user entry?
Kind regards, Sven
Hi All.
we have few questions on charm configuration
1) we have created one project and assign this project to charm
all this project related request will track with charm
now my issue with other Requests in system, how to track
2)once charm is implemented , cant we move transport request manually
3)Now how the system knows this transport request belongs to this project
Please guide me
Hi gurus,
My webi report is based on bex queries and through connection with Universe.
By mistake the connection has been deleted from the CMC.
Reports are saved but its showing universe generation failed error while refreshment.Please let me know if i can create same connection and locate individuality report to the same bex query data connection so that i can get my report refresh with same Bex data.
Please let me know the solution as we have many reports otherwise recreation of reports will take alot of time.
Thanks....
Hi All,
I'm configuring the Scope and Effort Analyzer scenario in Solman. Solution Manager version is 7.1 SP 12 and running MSSQL database. Managed system version is ERP 6.0 EHP5.
The UPL extractor of the ERP managed system showed an error “Active Status” = “Extractor Inconsistent”. Having followed the instruction in the note 2087512, I implemented the note 2040903, deleted the failed extractor and run the Managed System Configuration for the affected system again. However, in the “Finalize Configuration” step, we failed to execute the activity ”Setup Extractor & House Keeping (UPL)” due to the error “UPL extractor template for SAP_Basis 46C not exist”.
Best regards,
Duy BPS Finland
We have customized for our RfC YMCR some additional approval procedures in order to cover our approval governance.
The approval procedure value help in the "Change Planning" section of the RfC Header shows as expected only the approval procedures which are customized for this transaction type:
When you change the approval procedure the steps in the Approval Procedure Assignment Block are replaced with the one which are customized for the new approval procedure.
So far so good.
BUT!
When you add manually an additional step, you will get a dialog showing all approval steps which exist in the current client! So the user might select approval steps which are not customized for the current transaction type (green allowed by YMCR customizing, red: forbidden by customizing):
And worse! The wrong approval step might be bound to a partner function which doesn't exist in the current partner schema. So the system takes the key-first partner function which is usually the Sold-To Party. The user can select any other partner function from the current partner schema, there is no guidance for selecting a partner function which makes sense for an approval. Here we let the tester approve the RfC:
Obviously I opened an incident in the sapnet, and after some time I received the following sequence of "answers":
So my question:
Is somewhere outside there a customer who really needs such a "flexibility" in the value help of the approval steps, i.e. the possibility to choose approval steps which don't belong to the current transaction type? I am really curious about the use case!
Good afternoon:
I have ran into different documents, presentations from SAP mentioning that you can connect SAP ITSM to a 3rd party support desk tool, or to SAP support to forward your own SAP incidents in ITSM to SAP in order to not just pass them to SAP, but to perform the follow up, and eventually receive the reply from SAP in that central location, your ITSM WebUI.
Does anyone out there has the steps or some guidelines to do that? The theory looks nice on paper, but we have not seen the actual steps to do it.
Many thanks,
Juan-Carlos Garcia G.
Hi expert,
When Customers try to import their Transports into DEV System from solution manager they are getting the following error.
regards
Manjappa
Hi Everyone,
Can someone help me to resolve this issue.Please find the attachment.
The transports have been imported into Integartion System, but in charm we are unable to chnage the status to 'TO BE TESTED'.
We are facing error and warning, It occurs frequently.Can someon ehelp m eon this. Waiting for the response.
Thanks
Srini.