Hi Experts,
We have configured ITSM including SLA on SAP SOlMan 7.1 SP13. Everything is working fine except SLA, Completed time giving wrong value.
Please see the below screenshots, I closed a ticket at 19.50(IST) but its showing 23:20 because of which MPT calculation is affecting.
in system time zone(CET) its giving value 19:50 instead of 16:20.
Problem is only with completed time of ticket.
System Time zone: CET
User(Support team member's) Time Zone: INDIA
Service Profile: UTC+5:30
Please suggest...
Regards,
Rahul