Dear Experts,
I am facing following error in solution manager diagnostic agent
| com.sap.smd.e2emai | |
[MAIJobObserver] ERROR occurred for metric collection 00000000000000000001[com.sap.smd.mai.model.collector.SAPHostControlWSCollector]. __________________________________ om.sap.smd.wily.hostagent.sapcontrol.SapControlAction - doRun: Regards |
Hi experts,
We have recently upgraded solution manager system from 7.1 SP04 to SP12. After the upgrade we are observing that whenever an incident logged with OSS at SMP is changed(status change like sent to sap, customer action and so on) a corresponding SLFN notification number is getting generated in solution manager. I believe it is a config that needs to changed/adjusted, but I am not sure where exactly I have to change. We do not require this functionality and want to disable it.
I am not an expert in ITSM (service desk ) configuration so would be grateful if anyone can help.
Thanks
Best Regards
Robin Singh
Hi experts,
We are using the CRM Service Desk for incident management in the solution manager.
We just upgraded from 7.1SP10 to 7.1SP12 and are facing one problem:
when end users want to report a service request, they have to go through a guided procedure.
1) First they have to select a category (buttons) that we configured in transaction DNO_CUST04 within the solution manager.
We defined 9 top service requests (categories) using the field TOP_SERVICE_REQUEST_CATEGORY
2) behind those categories, there are templates. and here is our problem. Previously (SP10) , after pushing the top service request, in the following screen, the template was loaded. So fields like "subject", "priority" where filled in automatically
Now in SP12, we have to press the button, and no template is loaded. But strangly, when we press the back button, and press again on the top service request, then the template is loaded.
How can that be?
Thanks in advance.
Kind regards,
Kenny
Hi everyone,
I am testing ITSM in SAP Solution Manager SPS12. I have done the basic setup of ITSM. What I am not sure about is users in ITSM. During ITSM configuration in solman_setup I created template users:
IM_PROC_SID
IM_ADM_SID
IM_CREAT_SID
IM_DIS_SID
IM_DSPT_SID
As far as I understand, IM_CREAT_SID is template user used for the Reporter / End user. When I log on to the Solution Manger with this template user, I am able to access workcenter, but I am not able to acces CRM WEBCLIENT UI. Is this template user suppose to have access to CRM WEBCLIENT UI ?
Thanks in advance,
Best regards,
Zeljko Paic
Hello SMEs,
I have created a system text template for Description of Change according to client requirement for RFC (ZMCR)
Requirement is that, during Request for Change creation, in Text assignment block, system text template should auto populate in Text area under text type "Description of Change" .
As of now I have to manually insert text template from "System Text Template" option.
I have tried to find a way to do with standard configuration but not possible.
Kindly let me know if there way we can achieve this requirement.
Thanks & Regards,
Nilkanth.
My Solution Manager system is 7.1 SPS 12
I want to reset the MO-Specific settings for an object and I have read that to do this I need to click on 'Configure Managed Object' from the Setup Monitoring step. The problem is that I don't see a Configure Managed Object button or link anywhere.
Dear all
We have a requirement where we need to save all the documents ( Test output,Functional Spec,Technical Spec) that are part of CHARM in to Open Text directly instead of Storing in Solman KW.The intention is to avoid overloading of solman DB
Pls let us know whether we can use Open Text has content server for Solution manager document storage
Thanks
Gopal
Hi Experts,
I am getting warning: "lower level change procedures to be checked" while switching phase in charm maintenance cycle. Screenshot attached, transports are moving but just getting this warning. please help me to understand where exactly is the problem exists.
Thanks,
Hi,
In BPMON alert inbox , for a custom monitor after a alert it shows measured value 0 , no records selected for
current input,
but when we click on detail info and login to satellite system(ECC)
it shows 2 records in output ,which is selected in last collector run (below image chk date),
Ideally it should show zero instead why it is showing
last collector run records.?
Thanks,
Kannan N
Hi Gurus,
we try to configure
We have imported all needed certificates for the SSL in STRUST.
Symantec_Class_1_Individual_Subscriber_CA_-_G4
VeriSign_Class_1_Public_Primary_Certification_Authority_-_G3
VeriSign_Class_2_Public_Primary_Certification_Authority_-_G3
VeriSign_Class_3_Public_Primary_Certification_Authority_-_G3
VeriSign_Class_3_Public_Primary_Certification_Authority_-_G4
VeriSign_Class_3_Public_Primary_Certification_Authority_-_G5
VeriSign_Class_3_Secure_Server_CA
VeriSign_Class_4_Public_Primary_Certification_Authority_-_G3
VeriSign_Inc.
GTE CyberTrust Global Root
But we alway get the following error.
[Thr 1800] Fri Jan 16 15:50:21 2015
[Thr 1800] *** ERROR during SecudeSSL_SessionStart() from SSL_connect()==SSL_ERROR_SSL
[Thr 1800] session uses PSE file "/usr/sap/SSM/DVEBMGS01/sec/SAPSSLC.pse"
[Thr 1800] SecudeSSL_SessionStart: SSL_connect() failed --
[Thr 1800] secude_error 536872221 (0x2000051d) = "SSL API error"
[Thr 1800] >> ---------- Begin of Secude-SSL Errorstack ---------- >>
[Thr 1800] 0x2000051d | SAPCRYPTOLIB | SSL_connect
[Thr 1800] SSL API error
[Thr 1800] Failed to verify peer certificate. Peer not trusted.
[Thr 1800] 0xa0600203 | SSL | ssl_verify_peer_certificates
[Thr 1800] Peer not trusted
[Thr 1800] 0xa0600297 | SSL | ssl_cert_checker_verify_certificates
[Thr 1800] peer certificate (chain) is not trusted
[Thr 1800] PropertyBlock:
[Thr 1800] Status :Not successful
[Thr 1800] Profile :1.3.6.1.4.1.694.2.2.2.2
[Thr 1800] SignerStatus:Not successful
[Thr 1800] SignerVerificationResult:
[Thr 1800] element#no="1":
[Thr 1800] Status :Not successful
[Thr 1800] Validity :Successful
[Thr 1800] BasicConstraints:Successful
[Thr 1800] KeyUsage :Successful
[Thr 1800] ObjectStatus:Not successful
[Thr 1800] SignerCert:
[Thr 1800] Certificate:
[Thr 1800] Subject :CN=Symantec Class 3 Secure Server CA - G4, OU=Symantec Trust Network, O=Symantec Corporation, C=US
[Thr 1800] Verification result:
[Thr 1800] Status :Not successful
[Thr 1800] Profile :1.3.6.1.4.1.694.2.2.2.2
[Thr 1800] SignerStatus:Not successful
[Thr 1800] BasicConstraintsPathLen:1
[Thr 1800] SignerVerificationResult:
[Thr 1800] element#no="1":
[Thr 1800] Status :Not successful
[Thr 1800] Validity :Successful
[Thr 1800] BasicConstraints:Successful
[Thr 1800] KeyUsage :Successful
[Thr 1800] ObjectStatus:Not successful
[Thr 1800] SignerCert:
[Thr 1800] Certificate:
[Thr 1800] Subject :CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For authorized use only", OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US
[Thr 1800] Verification result:
[Thr 1800] Status :Not successful
[Thr 1800] Profile :1.3.6.1.4.1.694.2.2.2.2
[Thr 1800] SignerStatus:Not successful
[Thr 1800] SignerVerificationResult: None
[Thr 1800]
[Thr 1800] << ---------- End of Secude-SSL Errorstack ----------
[Thr 1800] SSL_get_state() returned 0x00002131 "SSLv3 read server certificate B"
[Thr 1800] SSL NI-sock: local=172.16.130.221:47564 peer=172.16.143.101:80
[Thr 1800] <<- ERROR: SapSSLSessionStart(sssl_hdl=1115818b0)==SSSLERR_PEER_CERT_UNTRUSTED
[Thr 1800] *** ERROR => IcmConnInitClientSSL: SapSSLSessionStart failed (-102): SSSLERR_PEER_CERT_UNTRUSTED {0009b898} [icxxconn_mt.c 1957]
Has someone a suggestion?
regards
Chris
Dear Experts,
I want to Upgrade my solution manager from 7.0 ST-400 to 7.1 ST-710, Is it possible to upgrade directly or upgrade first 7.01 then 7.1 , Also give me brief how to install and upgrade latest version of solution manager
Kind Regards,
N S Rathore
SAP BASIS Admin
Mukwano Ind U ltd.
Uganda
Contact - 256750427128
SAP Gurus -
We are using SAP solution manager 7.1 SP11 and in the process of configuring PI monitoring and Alerting in SOLMAN_SETUP.
PI system is PO 7.4 Java stack.
We have successfully configured "Managed System Configuration" for PI system.
Technical monitoring for "Interface and PO monitoring" is also successfully configured (No errors).
However, the below RFCs from Solman to PI do NOT work.
E2E_SM_DIRQUERY_SID
Connection Test- Status HTTP Response 409
Status Text Conflict
Duration Test Call 85 ms
Response Body -
409 Conflict
SAP NetWeaver Application Server
Error: Method fault! Message : Unable to generate HTTP response Stack trace: com.sap.aii.utilxi.hmi.api.HmiMethodFault: Unable to generate HTTP response at com.sap.aii.ib.server.query.QueryHmiMethodGeneral7_0.process(QueryHmiMethodGeneral7_0.java:97) at com.sap.aii.utilxi.hmis.server.HmisServiceImpl.invokeMethod(HmisServiceImpl.java:139) at com.sap.aii.utilxi.hmis.server.HmisServer.process
RFC destination - E2E_SM_CHANNELAVAIL_SID
Status HTTP Response 500
Status Text Internal Server Error
Duration Test Call 59 ms
HTTP/1.1 500 Internal Server Error
<ErrorInformation xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://"host":52000/AdapterFramework/channelAdmin/ChannelAdmin.xsd">
<Usage>http://"host":52000/AdapterFramework/ChannelAdminServlet?action={start|stop|status}&;party=<;party>;&;service=<;service>;&;channel=<;channelName>;[&;showProcessLog={true|false}][&;noParty={true|false}]</Usage>
<Description>An action needs to be specified when invoking the servlet.</Description>
</ErrorInformation>
Any clues ?
Thanks
-Lee
Hello,
I've activated the technical system monitoring in Solution Manager with the standard template metric for inst product SAP ABAP Basis 7.30.
On one of our systems I reveive alerts ABAP_IDOC_ERRORS related to the following metrics:
When I check the list of IDoc in the system I see that the total amount of IDocs is equivalent to the number of IDocs that are "in error status", at the same time I don't see any error status in any of the IDocs
Everything seems fine in the managed system...is the metric reporting false alerts ? Or maybe the solman is unable to read properly the status of the IDocs ?
Any suggestion on how to further troubleshoot this issue ?
Thank you, ciao :-)
Nicola
Hi Experts,
I am configuring technical monitoring in solman 7.1 i stuck in step 2.4 Reporing setting
i checked the solution for this the problme is "It was discovered that, in one of these tables (/BI0/SREQID), an initial value for the request ID (REQID) is missing." and i follwed the note 1107821
I checked the table, the entry exist there still this step is red .
2. 
For this this error i check the rfc to bw ( I made solman current production clinet as BW) and activated the data source and also replicated it but still
it is red and RFC is working fine both connection test and authorizatin test RFC name is BICLNT500 500 is client number
3.
For this error solman is suggesting to maintain paramter RSOSTANDARDCTOACTIVE as blank for user SM_BW_ACT. i did that but still the it is showing red
4.
RFC is working fine
5.
for this as solman suggested i maintained parameter RSOISCONTENTSYSTEM as blank . but still it is red .
One more poing for 1st error In solman says
In the context of the environment checks, checks were performed on BI-related database tables. It was discovered that, in one of these tables (/BI0/SREQID), an initial value for the request ID (REQID) is missing.
and it has given note 1107821
and in note table is /BI0/SREQUID
Table name is different
Can you Guys please help .
Thanks
Pramod
Dear Experts,
I am facing following error in solution manager diagnostic agent
| com.sap.smd.e2emai | |
[MAIJobObserver] ERROR occurred for metric collection 00000000000000000001[com.sap.smd.mai.model.collector.SAPHostControlWSCollector]. __________________________________ om.sap.smd.wily.hostagent.sapcontrol.SapControlAction - doRun: Regards |
Hi Experts,
In my current project we came to know for few systems EWA reports for 4.6C systems are generated through SDCCn and available in SMP.
We dont have a Solution manager for this Landscape.
Can anyone brief me about the EWA setup in SDCCn. Is it can be done without a Solman system.
Thanks & Regards
Vimal
Hello
I have some tables like:
/BI0/ACCMBUFF00
/BI0/ACCMBUFF00~C2
/BI0/ACCMBUFF00~C1
/BI0/ACCMBUFF00~C3
/BI0/ACCMAGGR00
/BI0/E0CCMAWWH1
/BI0/E0CCMRCDH2~P
/BI0/E0CCMRSDH2~P
etc.
Hi, We have 2 system landscape for Solution Manager. We have created ZMCR is Dev System and transported it to our PRD system. However, in my PRD system the transaction type is not visible.I have checked the TR failed to record all the changes and transported only few. Is there a way to re-transport ZMCR from DEV system to PRD system? We dont want to create new transaction type by copying it from ZMCR and then transporting it. Please advice. Regards Harsha
Hi,
We are planning to do a EHP upgrade from ECC6 EHP0 to ECC6 EHP6, however my MPoz does not display stack files for EHP6 and EHP7.
It however displays the correct target in "Confirm target" for EHP5, EHP4, etc, but not for EHP6.
I have applied the following SAP Notes already:
Note 1681026 - Solution Manager: EHP6 product data missing
1935993 - SMSY: EHP7 - Product data is missing
but this did not help.
Any thoughts on this?
Thank you.
Best Regards,
Shilpa Jaiswal
Dear SAP Community,
I wanted to ask if there is a way in 7.1 SP11 Web UI to find the tickets that were assigned to my business partner or my team in the past.
Our users struggle with this, as they loose track of the tickets they assigned to other support groups.
I'm afraid the "Recent Item" functionality is not sufficient.
Your help is appreciated!