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Introscope EM 9 - Error while parsing metric configuration file

July 13, 2012, 3:09 pm
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Hello.

Following Introscope 9 installation.

Using Introscope Version 9 Installation Guide for SAP.

After starting Instroscope on Linux RedHat 5, we have the following ERROR message on IntroscopeEnterpriseManager.log:

7/13/12 06:26:32.803 PM BRT [ERROR] [main] [Manager.SapPush.SMC] Error while parsing metric configuration file /usr/sap/DAA/SMDA97/SMDAgent/applications.config/com.sap.smd.agent.application.e2emai/MAI/em.ISMetricCollectionDefinition.xml: null

java.lang.reflect.InvocationTargetException

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.sap.sup.wily.em.push.MetricConfigManager.loadConfiguration(MetricConfigManager.java:60)

at com.sap.sup.wily.em.push.MetricConfigManager.<init>(MetricConfigManager.java:48)

at com.sap.sup.wily.em.push.PushService.startService(PushService.java:53)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.sap.sup.wily.em.push.PushServiceLoader.createPushService(Unknown Source)

at com.sap.sup.wily.em.push.PushServiceLoader.startService(Unknown Source)

at com.wily.introscope.server.enterprise.entity.extension.ExtensionEntity.loadEclipseEMExtensions(ExtensionEntity.java:199)

at com.wily.introscope.server.enterprise.entity.extension.ExtensionEntity.startEMServices(ExtensionEntity.java:285)

at com.wily.introscope.server.enterprise.EnterpriseServer.initialize(EnterpriseServer.java:663)

at com.wily.introscope.server.enterprise.EnterpriseServer.doStart(EnterpriseServer.java:358)

at com.wily.util.ALifeCycle.start(ALifeCycle.java:86)

at com.wily.introscope.server.enterprise.EnterpriseServer.<init>(EnterpriseServer.java:301)

at com.wily.introscope.server.enterprise.EnterpriseServer.<init>(EnterpriseServer.java:280)

at com.wily.introscope.server.enterprise.EnterpriseServer.start(EnterpriseServer.java:1444)

at com.wily.introscope.em.internal.Activator.startEM(Activator.java:116)

at com.wily.introscope.em.internal.Application.start(Application.java:27)

at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

at org.eclipse.equinox.launcher.Main.main(Main.java:1212)

at org.eclipse.core.launcher.Main.main(Main.java:30)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.zerog.lax.LAX.launch(DashoA10*..)

at com.zerog.lax.LAX.main(DashoA10*..)

Caused by: com.sap.smd.mai.MAIConfigException: [MetricConfigurationParser.unmarshallMetricConfiguration] Cannot unmarshall configuration.

at com.sap.smd.mai.configuration.parser.MetricConfigurationParser.unmarshallMetricConfiguration(MetricConfigurationParser.java:429)

at com.sap.smd.mai.configuration.parser.MetricConfigurationParser.parseConfiguration(MetricConfigurationParser.java:83)

... 43 more

Caused by: com.sap.engine.services.webservices.jaxrpc.exceptions.XmlUnmarshalException: XML Deserialization Error. XML Parser has thrown exception while parsing input. See nested exception.

at com.sap.engine.services.webservices.jaxrpc.encoding.XMLMarshaller.unmarshal(XMLMarshaller.java:416)

at com.sap.smd.mai.configuration.parser.MetricConfigurationParser.unmarshallMetricConfiguration(MetricConfigurationParser.java:422)

... 44 more

Caused by: com.sap.engine.lib.xml.parser.ParserException -> java.io.IOException: Parsing an empty source. Root element expected!

at com.sap.engine.lib.xml.parser.tokenizer.XMLTokenReaderImpl.begin(XMLTokenReaderImpl.java:165)

at com.sap.engine.services.webservices.jaxrpc.encoding.XMLMarshaller.unmarshal(XMLMarshaller.java:400)

... 45 more

Caused by: java.io.IOException: Parsing an empty source. Root element expected!

at com.sap.engine.lib.xml.parser.XMLParser.onEncodedDataReaderEOF(XMLParser.java:2893)

at com.sap.engine.lib.xml.parser.helpers.AdvancedXMLStreamReader.onEncodedDataReaderEOF(AdvancedXMLStreamReader.java:433)

at com.sap.engine.lib.xml.parser.readers.EncodedDataReader.read(EncodedDataReader.java:173)

at com.sap.engine.lib.xml.parser.helpers.AdvancedXMLStreamReader.read(AdvancedXMLStreamReader.java:143)

at com.sap.engine.lib.xml.parser.helpers.AdvancedXMLStreamReader.addInputFromInputStream(AdvancedXMLStreamReader.java:292)

at com.sap.engine.lib.xml.parser.XMLParser.parse0(XMLParser.java:226)

at com.sap.engine.lib.xml.parser.AbstractXMLParser.parseAndCatchException(AbstractXMLParser.java:145)

at com.sap.engine.lib.xml.parser.AbstractXMLParser.parse(AbstractXMLParser.java:160)

at com.sap.engine.lib.xml.parser.AbstractXMLParser.parse(AbstractXMLParser.java:261)

at com.sap.engine.lib.xml.parser.AbstractXMLParser.activeParse(AbstractXMLParser.java:124)

at com.sap.engine.lib.xml.parser.tokenizer.XMLTokenReaderImpl.begin(XMLTokenReaderImpl.java:159)

... 46 more

We know this is pointing to an specific file.

We check that an the file is empty.

We are trying to do a clear installation an this is the only problem we could identify.

7/13/12 06:26:47.182 PM BRT [INFO] [main] [Manager] Introscope Enterprise Manager started with management module warnings.

Maybe this is only a kind of warning but we want to know if somebody else had the some message like this.

If you have passed something similar to this, please, let us know how can we correct it.

 

Best regard.

Mr. Vreeswijk

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What type of Business Processes can be imported in Solution Manager 7.1?

March 4, 2014, 5:07 am
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Hello Together,

 

currently i deal with the topic: BusinessProcessMonitoring.

 

My question: what types of businessprocess can be imported in Solution manager 7.1?

- exported processes out of the NetWeaverDeveloperStudio?

- processes out of the CE?

 

Some else....???

 

I would be happy about some answers.

 

Thanks and kind regards

Henry Radziwolek

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Close indicent message by message procesor Solman 7.1 Sp4

January 19, 2012, 11:11 am
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Hello Everyone,

 

I have a problem with confirming the incident as processor, when processor is log in to SAP ITSM.

 

When I log in to ITSM as a processor, and I am assigned as processor to the incident  can not close the incident (to set the status of 'Confirmed').  How to customize SAP Solman to achieve 'confirmed' option in incident status. I can provide more details if necessary.

 

Thanks in advance

BR

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Error reading monitor at RZ20

August 20, 2010, 6:43 am
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Hello everybody

 

There is a monitor of an instance at RZ20 that when I double click on it to set new monitoring parameters do not open and return a message informing that: "Unable to determine any information for several MTE nodes" . Anybody knows something about this error message?

 

Thank you very much.

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Parameters for method SEND_MAIL_WITH_MAIL_FORMS

October 9, 2013, 9:32 am
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Hi experts,

 

I have created a new action definition within action profil SMIN_STD that calls the method SEND_MAIL_WITH_MAIL_FORMS.

This method is used to send an HTML mail form that I have created within the IT Service Management of the CRM Web UI.

 

So far I know two parameters for this method:

MAIL_FORM_TEMPLATE - used to specify the HTML form that has to be send

DEFAULT_SENDER_EMAIL - used to specify the email sender

 

Now I am searching for further parameters that can be used from method SEND_MAIL_WITH_MAIL_FORMS.

Does anybody now any further parameters? I am particularly interested in a parameter to define the receiver of the email.

 

Any help is appreciated!

 

Regards,

Soeren

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Target system XXX is unknown in the current transport configuration

March 5, 2014, 7:28 am
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The following error was raised in SLG1 when a user tried to create a transport of copy (TOC) from DU1 to IU5 using Solution Manager:

 

English: Target system XXX is unknown in the current transport configuration

French: Système cible XXX inconnu dans la configuration actuelle des transports

 

Please note that no changes to the transport configuration were required to solve this problem.

 

The user created by mistake a TOC with destination IR5 instead of IU5 (not in the same transport domain) and after this she was not able to create any other TOC for the original transport for the correct destination IU5. To re-enable this functionality, I deleted the TOC with destination IR5 and that was it.

 

Other possible solution (not tested): fix the target system of the original TOC and manually import it in STMS. After this, the functionality should logically be back as well.

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Missing Product in LMDB

March 5, 2014, 7:44 am
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Hi all,

 

In our Solution Manager(7.1 SP6) LMDB I had a system which was reporting incorrect software. I was unable to remove the inconsistent entries manually. I ran report RLMDB_SYNC_TECHNICAL_SYSTEM to delete from LMDB and create from SLD. This solved my problem but I noticed that now there is no installed product. The LMDB used to list "SAPNetWeaver Mobile 7.1" as a product. I backtracked to my SLD and it does not list any installed product. I log into the system and check transaction RZ70 _SLD_INSTPRD and it does not list any products. I am assuming that the product must of originally been assigned manually in the LMDB.

 

Shouldn't the system have a product that it passes to the SLD and then on to the LMDB?  How do I get the product?  Should I be assigning manually?

 

Thanks, Mark

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upgrade solution manager sp4 sp5

March 4, 2014, 11:29 pm
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we are in solution manager 7.1 sp4 and we would like to move SP5

Kindly some necessary steps for the same

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Testmanagement with Workcenter view / Message no. TWBHS603

October 15, 2013, 7:51 am
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Hello,

 

when setting testcase status to "red" in Workcenter view, following reminder/message does not pop up:

 

"Describe the error in a message

Message no. TWBHS603"

 

In GUI view it works.

 

Any ideas ?

 

Thank´s !

 

Best Regards

 

Alex Hruschka

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Looking for a Guide to configure EEMon Dashboard

March 5, 2014, 3:40 am
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Hello Expert,

 

Looking for a guide to configure End User Expericence Monitoring Dashboard.

 

 

Any advice please?

 

Thanks in advance.

 

MM

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ChaRM related questions

March 5, 2014, 8:42 am
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Hi Experts,

 

I have few queries related to charm. We will be implementing charm on solman 7.1 SPS10.

Charm will be used only for production line and not release line. we have a situation because of this.

 

e.g. Production line ECC is on Ehp5 and Release line on Ehp6

 

current plan of charm DEV-->QAS-->STG-->PRD (Ehp5). but in future during cutover of current N+1 landscape i.e D+1-->Q+1-->S+1 which are on Ehp6, changes will be moved to PRD (which would have been upgraded to EHp6).

 

1) Now first query is, what is the impact on charm (Production line) if we upgrade PRD to Ehp6 before DEV, QAS, STG which will still be on Ehp5.

 

2) We have 2 diff client in dev.  one for workbench and other for cust. how can we define 2 dev clients in single logical component, if it is 2 diff logical comp, how can same project have 2 diff dev with same prod

 

3) we also want umode to be set for cust transports. i.e all cust transports to be imported in overwrite mode. where do we set this in charm.

 

 

 

-SS

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Technical Monitoring - Grey Alert

February 28, 2014, 8:12 am
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Hi Experts My alerts in the technical Monitoring are grey, the system don't read the information. The system was configured and worked in the past, but now don't read any information into the technical monitoring What i can do about?

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disp+work stopped

March 5, 2014, 10:08 am
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Hi,

 

I have SAP Solman 7.1 SP4 install in SLES 11 and as work fin.

I have made System preparation, basic configuration without errors and when i start the configuration of thecnical Scenarios the browser take some time to process but then goes to a blank screen.

So how the background process still works.

 

I think this process has full fill my databse because i receive and error in st22 saying that database needed to clean log files.

I restarted the database and now the dispatcher doesn't stay online.

 

What can i do to correct this situation?

 

Best Regards,

Leonor Fernandes

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Auto-forwarding to SAP not configured for some customers

March 2, 2014, 2:06 am
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Hi,

 

I receive this memo "Auto-forwarding to SAP not configured for some customers" during a check session on my Solution Manager 7.1.

What Should I check? Where is it?

Thank you.

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Installation number not known in the SAP customer notification system

March 5, 2014, 10:37 am
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Hi,

 

during a support message creation, when I save, I see this message... how can i solve it?

 

Regards.

Installation number not known in the SAP customer notification system

Message no. DNO157

Diagnosis

One of the following problems occurred:

  • You did not specify an installation number
  • The customer number you specified does not correspond to the installation number

Procedure

Check your entries and then save the notification again.

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Normal change status set "In Development" after saving but getting error

December 26, 2013, 3:21 am
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Hi Experts,

 

I am working on charm (solman 7.1 SP08) normal change, when I change status from “Created" to "In Development", I am getting error "User status could not be set because of the status profile customizing". The status set to "In development" after saving but error message is coming.

 

I have checked developer user access, authorization object B_USERSTAT is already assigned to developer user with authorization key "SMMJ_01".

NC Error.jpg

Please help me.

 

Regard's

Richa

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Automate transports within clients

March 6, 2014, 4:30 am
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Hi Experts,

 

We use Solution Manager 7.1 sp8

We have ChaRM configured.

In DEV server we have 3 clients

100 - ABAP

200 - Golden

300 - Testing

Only 100 and 200 are in transport domain

I need to configure transports to be automated from 200 to 300 (whenever request is released), no matter if it is using ChaRM or in another way..

Please help me with this.

 

Thanks,

Chathuranga.

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Manged system / update roles problem

March 4, 2014, 1:00 am
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Hi experts.

 

Last week i just installed the newest SPS on Solman 71. Everything works fine since yesterday.

Yes, i went through the basic-configuration and everything is green.

 

Now, yesterday, the workcenter wants me to "update roles" for the RFCs in clients:

 

"New roles are needed on Managed System. To update roles, select the Option “update roles” for the RFCs in clients 010 "

-Please see also the attached image-

1.PNG

 

Or sometimes it says:

"You need to upload/update the roles for users SMB_SID (from RFC ...... [...])"


I cannot see a option "update roles". I can see an option under the users:

"Use Existing User, Specify Password and update of roles".


But in the past i choose the option:

"Generate User and Password" - so i cannot give a password and update the roles. I dont think that this is a good idea to change it manually.

So i deleted all infos over "Delete RFCs" and removed all RFCs and users.


After recreating it looks good, the assistant asked me to upload the new roles and in the overview in "Managed System Configuration" the RFC-Status is green. After a new look over "configure system", i get the message again, that i need to update the roles.


Whats up there? Could someone give me a tip?

It doesnt look nice:

 

2.PNG

 

I also get sometimes a message that the BACK_Destination doesnt exist. But it does - it works fine, too. On the other hand i recreated it and the light was green.. Strange!

 

My system:

 

3.PNG

 

Thanks in advance.

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Missing Authorization for Maintenance Optimizer?

January 20, 2014, 7:55 am
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It appears that my solman_admin user is missing an authorization or role. It is able to create a Maintenance Optimizer Transaction, but cannot proceed past step 1, 'Plan Maintenance'. I am also unable to withdraw current transactions. The log states:

 

You are not authorized to perform the activity selected last

Enable/Disable Project SelectionSOCM_ACTION_LOG023

 

An excerpt of the solman_admin user roles are: SAP_MAINT_ADMIN_COMP and SAP_MAINT_OPT_ADMIN

 

I tried adding SAP_MAINT_OPT_ADD and SAP_MAINT_OPT_DISP but I believe those are contained within the previously mentioned roles.

 

What role is the user missing? From what I've read, it has all of the Maintenance Optimizer roles.

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Managing N+1 Landscape for Upgrade Project

March 6, 2014, 6:46 am
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Hello - I'm currently involved in a project that is rolling out a n+1 landscape.  The landscape will look like this:

 

MNT (maintenance): DEV --> QAS --> PRD

PRJ (project): DEV --> QAS

 

The project landscape is going to be upgraded to newer enhancement packs and Netweaver versions.  As an example, the maintenance landscape might be on Netweaver 7.30 and the project landscape on 7.40 (not real, just an example).  In a situation like this, how are ABAP code and config changes managed or retrofitted across the two landscapes?

 

I've been investigating Solution Manager Retrofit as a possible tool to help, but I don't think it will work in this scenario.  Can anyone help provide some high level guidance?

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